12
Jun
Bengaluru (Karnataka) [India], June 12: Everyone is racing to build smarter AI. Almost nobody is building the infrastructure to trust it. In the first quarter of 2024, Air Canada’s AI chatbot told a grieving passenger he could apply for a bereavement fare retroactively — a policy that did not exist. The airline was held liable. The case became a landmark in AI accountability. The chatbot was not undertrained. It was undertested. This is the quiet crisis at the centre of the global artificial intelligence boom. Organisations are deploying AI at unprecedented speed — into customer service, clinical decision support, fraud…
